FAQs


Frequently Asked Questions.

How to track my order?

 Please visit the websites below according to different courier.

 USPS:

https://tools.usps.com/go/TrackConfirmAction_input

UPS:

https://www.ups.com/track

https://www.17track.net/en

China Post:

Download the Arrive App at check out or use

https://www.aftership.com/couriers/china-ems

 

Are Tee Shirt sizes Accurate?

Please allow room for error.  Manual measuring can be different based on how people measure.  Sizing on most shirts is China sizing which is a little small.  We recommend ordering a size larger.

 

I am purchasing an item that is customized how can i get you the info that i want on the item?

At checkout there is a box for special instructions.  Please put the information in the box and we will add it to the order.

 

What if I need to change my shipping information or my order?

Please make sure any change of contact information like delivery address, email address, and phone number to info@pugpakboutique before shipment.

Any cancellation and change on order please email us within 24 hours after placing the order otherwise we cannot cancel or change.

 

When will my order be processed?

Our suppliers have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby.

Orders will process within 24 hours, and all orders are shipped out within 5 working days.

A shipping confirmation is emailed to you as soon as your purchase has been ship, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

 

When will my order arrive?

To the United States: Free EPacket Standard Shipping, estimates to  Arrive in 10 to 20 Business Days.

To Australia: Free ePacket shipping, estimates to arrive 13-20 days  

To the United Kingdom, All EU countries: Free shipping, arrives within 20 days

 

Why choose to buy from PugPak Boutique?

 

PugPak Boutique is committed to quality products.  We love animals of all kinds and commit to donating a portion of all sales to rescues across the US. 

What are your business hours?

7 days a week.

What payment methods do you accept?

We accept every major credit and debit card, including Visa, MasterCard, Apple Pay, and American Express. We also accept payment through PayPal.